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Cancellation Policy

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Event Booking Cancellations

Please note that for cancellations made less than 28 days before an event/training date the Institute of Licensing reserves the right to charge the full event/training fee. Any cancellations made after an invoice has been issued will be subject to an administration charge of £30. This is necessary to cover costs incurred by the Institute in relation to administration, catering, accommodation etc and will be particularly relevant for residential courses/training events where a significant proportion of the delegate fee is to cover the accommodation provided.

Event Cancellations

The Institute of Licensing reserves the right to cancel events or training where necessary and undertakes to do so at least 3 weeks prior to the course. We accept no liability for travel or accommodation costs incurred more than 3 weeks before an event. Where a course is cancelled less than 3 weeks in advance, the IoL will refund booked travel and accommodation as at a standard rate only (i.e. 2nd class rail fare etc.). Any claims must be supported by proof of booking and costs incurred.