The Institute of Licensing is committed to providing a courteous, prompt and efficient service to members and customers. If you are not satisfied with the service provided, you may make a formal complaint.
Alternatively complaints can be submitted by email to firstname.lastname@example.org.
The Institute will always endeavour to resolve any complaints quickly and to the satisfaction of the complainant.
You can download our Complaints Procedure for a full outline of how the IoL would be deal with any complaint.