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First Name * Last Name * Email * Phone * Organisation Name * Are you an Institute member? *
Type of Query * Question/ Comment *

Generic Contact Details

Please use one of the following emails for enquiries

These emails (except accounts) are shared, ensuring that they will normally be received in the absence of a member of the IoL Team.

All mail including purchase orders, invoices, payments, and all financial / order related mail should now be sent to:

Accounts Dept

Ridgeway

Upper Milton

Wells

Somerset

BA5 3AH

0151 650 6984

Complaints

The Institute of Licensing is committed to providing a courteous, prompt and efficient service to members and customers. If you are not satisfied with the service provided, you may make a formal complaint.

Making a Complaint

Alternatively complaints can be submitted by email to complaints@instituteoflicensing.org. The Institute will always endeavour to resolve any complaints quickly and to the satisfaction of the complainant

You can download our Complaints Procedure for a full outline of how the IoL would be deal with any complaint.

Queries about making a complaint can be directed to our Executive Officer or alternatively to our Chairman. Contact details are:

Sue Nelson

Executive Officer

sue@instituteoflicensing.org

Daniel Davies

Institute Chairman

daniel.davies@cpltraining.co.uk

BACS / Supplier Information

Information regarding account details for BACS payment purposes, or to set up the Institute of Licensing or the Institute of Licensing Events Company, can be obtained from our Accounts Officer.

IOL BACS Information

Please email accounts@instituteoflicensing.org to request the relevant information.

If your query is of a more general nature, please use the website contact form to submit your query.

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